TO WHICH COUNTRIES DOES BRIGHTEYESCONTACTS.COM SHIP?
BrightEyesContacts.com ships internationally, to all countries.
HOW MUCH DOES SHIPPING COST?
Bright Eyes Contacts ships internationally with DHL and offers 3 shipping methods:
Standard Shipping: FREE delivery via standard international post to all countries when you spend over $30. All orders under $30 will incur a shipping fee of $17.99.
Tracked Shipping: You can nominate tracked shipping, for a cost of $19.99.
Standard Shipping: FREE Express delivery for orders over $60. Orders under $100 incur a $24.99 delivery fee.
HOW LONG BEFORE I RECEIVE MY ORDER?
The length of delivery time will differ depending on your location and custom laws. After a parcel has been dispatched, the AVERAGE delivery time is:
All lenses available on our online store can take up to 3 business days to be dispatched. Dispatch days are Monday through Friday and do not include weekends and public holidays. Once your order has been shipped, you will receive a confirmation email as proof the consignment was sent. If you selected tracked shipping, you may need to wait a few days before tracking your order as all data must be uploaded by the postal system. While a promotion is running, dispatch times can take up to 14 days as we facilitate a large influx of orders.
Delivery times are approximate and not exact. Any delay does not constitute the rescission of the contract between Bright Eyes Contacts and the Purchaser. If insufficient data is given by the Purchaser to process the order, we will not be responsible for delays in delivery.
Please note that delivery time is approximate. We do not guarantee delivery times. Bright Eyes Contacts takes no responsibility for delays caused by the quality of the postal service in each country.
IMPORT DUTIES, SALES TAXES OR VALUE ADDED TAXES
Some countries may charge import and/or sales taxes on contact lenses when the lenses arrive at Customs in the destination country. Bright Eyes Contacts does not have any control over this and it is Purchaser’s responsibility to pay any applicable taxes as required at the time of delivery in his/her country.
Once the item has been sent and the Purchaser has received a confirmation email, the Purchaser agrees to take over full responsibility for delivery. Purchasers agree to track their own orders where they have paid for Tracked Shipping.
- INFORMATION BEFORE ORDERING
DO YOU SELL PRESCIPTION LENSES?
At the current time Bright Eyes Contacts only sell cosmetic colored contact lenses. Prescription lenses are coming soon.
ARE THERE ANY LOCAL STORES WHERE I CAN BUY BRIGHT EYES CONTACT LENSES?
No, our cosmetic colored contact lens range is sold exclusively through our website, BrightEyesContacts.com
ARE BRIGHT EYES CONTACT LENSES CERTIFIED?
Bright Eyes Contacts have obtained the following certifications:
HOW MANY COLORS ARE AVAILABLE?
Bright Eyes Contacts currently have 9 colors available in our Natural Range.
These are; Rain, Storm, Sky, Fern, Lime, CoCo, Hazel, Honey and Aqua.
WHAT MATERIAL ARE BRIGHT EYES CONTACTS LENSES?
Bright Eyes Contacts lenses are made from Polymacon and have 38% water content.
WHAT ARE THE MEASUREMENTS OF BRIGHT EYES CONTACT LENSES?
Bright Eyes Contacts have a diameter of 14.5 mm and a base curve of 8.6 mm.
WHAT IS INCLUDED IN EACH BOX OF BRIGHT EYES CONTACTS' LENSES?
Each box of contact lenses contains two lenses of the same color, stored in a blister with sterile saline solution, as well as a lens case to store your contact lenses in after use.
CAN I PURCHASE BRIGHT EYES CONTACTS LENS SOLUTION?
BrightEyesContacts.com does not sell contact lenses solution. You must purchase this from your local retailer.
You can use any kind of all-in-one solution for soft contact lenses. Please choose well as contact lens solutions can also determinate the comfort of the lens.
HOW MUCH DO BRIGHT EYES CONTACTS LENSES COST?
Our lenses fall under three pricing brackets:
- 1 month lenses cost $29.99
- 3 month lenses are $39.99
- 6 month lenses cost $59.99.
All prices are in American Dollars.
PayPal will automatically convert the total cost into your local currency before asking you to confirm payment.
WHAT PAYMENT METHODS DO YOU ACCEPT?
BrightEyesContacts.com accepts payment from all major credit cards as well as from a valid PayPal account.
HOW LONG CAN I WEAR BRIGHT EYES CONTACTS LENSES?
Bright Eyes Contacts has three types of lenses available.
1 month lenses can be worn for one month, daily, from the time the blister is opened. It is recommended that they are disposed of after the one month period.
3 month lenses can be worn for three months, daily, from the time the blister is opened. It is recommended that they are disposed of after the one month period.
6 month lenses can be worn for six months, daily, from the time the blister is opened. It is recommended that they are disposed of after the one month period.
CAN I SLEEP WITH BRIGHT EYES CONTACTS LENSES?
No, it is not advisable to sleep with any kind of contact lenses. It is important to remove your Bright Eyes Contacts lenses before sleeping and store them in their lens case filled with solution.
- INFORMATION AFTER ORDERING
WHERE CAN I FIND INFORMATION ABOUT MY ORDER?
Simply log into your Bright Eyes Contacts account to view a complete list of recent orders. From here it is possible to check whether the order has been dispatched and if there is a tracking code available, alternatively contact us via the form on our website at http://brighteyescontacts.com/contacts/ with the subject line “Order information request” and we will get back to you.
I PAID FOR INSURANCE AND TRACKING BUT HAVE LOST THE CONFIRMATION EMAIL, WHERE CAN I FIND MY TRACKING CODE?
Please contact us via the form on our website at http://brighteyescontacts.com/contacts/ with the subject line “Tracking information”.
IS IT POSSIBLE TO UPDATE THE DELIVERY ADDRESS FOR MY EXISTING ORDER?
If you would like to change the shipping address listed on your order, please contact us via the form on our website at http://brighteyescontacts.com/contacts/ with the subject line “Change of address”, we will do what we can to accommodate you, however if your order has already been shipping out there is little we can do unfortunately.
We will not be held responsible if you have inputted the wrong address and the order cannot be retracted if it was already shipped out.
AM I ABLE TO CHANGE THE COLOR OF MY ORDER?
Please contact us via the form on our website at http://brighteyescontacts.com/contacts/ with the subject line “Change order”, we will do what we can to accommodate you. Unfortunately if your order has already been shipped out, there's not much we can do.
MY PARCEL ARRIVED IN THE POST BUT DOES NOT MATCH WHAT I HAVE ORDERED, WHAT CAN I DO?
Please ensure you examine your lenses before opening them from the blister packet, as we cannot refund or exchange goods that have already been opened. In the event that you have been sent the wrong order, we apologize. Please contact us via the form on our website at http://brighteyescontacts.com/contacts/ with the subject line “Incorrect Order Sent”.
WHAT CAN I DO IF I AM EXPERIENCING DISCOMFORT WHEN WEARING THE LENSES?
Your eyes may be dry, and we would suggest using some eye drops or removing our lenses for a short amount of time to give your eyes a break. Alternatively your lenses may be inside-out, if this is the case simply flip them inside-out and give them a wash with contact lens solution before reapplying them. Also, ensure you have rinsed your lenses well with contact lens solution prior to wearing them, as any dust on the lenses can cause irritation against your eye.
THERE IS A DEFECT WITH THE LENSES, WHAT ARE YOUR RETURN PROCEDURES?
Please ensure you examine your lenses before opening them from the blister packet. In the event that your lenses are torn or defective we apologize. Please contact us via the form on our website at http://brighteyescontacts.com/contacts/ with the subject line “factory defect”.
DO YOU SUPPLY DISCOUNT CODES?
Bright Eyes Contacts will sometimes post discount codes on our social media platforms, as well as through our social media affiliates.
I'M AN INFLUENCER AND I'D LOVE TO PROMOTE YOUR PRODUCTS, IS THIS POSSIBLE?
Please contact us via the form on our website at http://brighteyescontacts.com/contacts/ with the subject line “Affiliate opportunities”. Alternatively, DM us on Instagram or Facebook and we will do our best to respond as soon as we can.